Legal

Refunds & Cancellation Policy

Last updated January 2026

Refund Policy

Deposits

Deposits are non-refundable once work has commenced, as they cover time spent on project planning, discovery, and initial design work.

Project Cancellation

If you cancel a project after work has begun, payment is due for all work completed to the date of cancellation. We will provide an itemised breakdown of work completed.

Completed Projects

Refunds are not available for completed projects that have been delivered as agreed. If you are unhappy with the outcome, please raise this through our complaints process.

Hosting & Maintenance Plans

Monthly plans can be cancelled with 30 days written notice. We do not offer refunds for unused days within a billing period.

Exceptions

We will consider refunds in exceptional circumstances at our discretion. Please contact us at [email protected] to discuss.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection law.

Other policies

• Privacy Policy
• Terms of Use
• Services Terms & Conditions
• Cookie Policy
• Acceptable Use Policy
• Accessibility Statement
• Security & Disclosure Policy
• Complaints Policy

Questions about any of these? Email [email protected] or ring 01443 805303. DH Website Services is a trading name of David Hooper Home Limited, registered in England and Wales, company number 17018784. Registered office: 36b Coedpenmaen Road, Trallwn, Pontypridd CF37 4LP.