Legal

Privacy Policy

Last updated January 2026

1. Who We Are

DH Website Services is operated by David Hooper Home Limited (Company No. 17018784), based in Pontypridd, United Kingdom. We can be contacted at [email protected] or 01443 805303.

2. What Data We Collect

We collect information you provide directly to us, including:

  • Contact information: Name, email address, phone number, business name
  • Project information: Details about your website requirements and preferences
  • Payment information: Processed securely via our payment provider — we do not store card details
  • Usage data: Pages visited, browser type, IP address (via analytics)

3. How We Use Your Data

We use your information to:

  • Respond to your enquiries and deliver our services
  • Send project updates and communications
  • Send invoices and process payments
  • Improve our services and website
  • Comply with legal obligations

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract: To fulfil the services you've engaged us for
  • Legitimate interests: To communicate with you and improve our services
  • Legal obligation: Where required by law
  • Consent: For marketing communications (where applicable)

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Client project data is typically retained for 7 years for tax purposes.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

8. Contact

For any privacy-related queries: [email protected]

Other policies

Questions about any of these? Email [email protected] or ring 01443 805303. DH Website Services is a trading name of David Hooper Home Limited, registered in England and Wales, company number 17018784. Registered office: 36b Coedpenmaen Road, Trallwn, Pontypridd CF37 4LP.