Legal

Complaints Policy

Last updated January 2026

Our Commitment

We aim to provide excellent service. If something goes wrong, we want to hear about it and put it right.

How to Complain

Step 1 — Contact Us Directly

Email: [email protected]

Phone: 01443 805303

Write: DH Website Services, Pontypridd, United Kingdom

Please include:

• Your name and contact details
• A clear description of your complaint
• What outcome you are seeking

Step 2 — Investigation

We will acknowledge your complaint within 2 business days and provide a full response within 14 business days. If we need more time, we will let you know.

Step 3 — Escalation

If you are not satisfied with our response, you may seek independent advice or pursue the matter through the relevant dispute resolution scheme or court.

Record Keeping

We keep records of all complaints for 3 years.

Continuous Improvement

All complaints are reviewed periodically to identify trends and improve our services.

Other policies

• Privacy Policy
• Terms of Use
• Services Terms & Conditions
• Refunds & Cancellation Policy
• Cookie Policy
• Acceptable Use Policy
• Accessibility Statement
• Security & Disclosure Policy

Questions about any of these? Email [email protected] or ring 01443 805303. DH Website Services is a trading name of David Hooper Home Limited, registered in England and Wales, company number 17018784. Registered office: 36b Coedpenmaen Road, Trallwn, Pontypridd CF37 4LP.