Case study
DH Phone: our own business phone system
We were paying around £200 a month for a hosted business phone service. We replaced it with our own system, which now answers every call to 01443 805303.
Published 7 October 2026 · DH Website Services
The brief
Keep everything a business phone line needs, including a greeting, a call menu, a queue and calls ringing the right people in the right order, without the monthly bill of a hosted phone provider.
What we built
- The greeting and call menu callers hear when they ring
- A call queue so nobody gets an engaged tone
- Ring order: who the call goes to first, and who it moves on to if they do not answer
- Call forwarding to each team member's own phone
- Admin controls inside our staff portal
How it runs
Twilio carries the calls on the phone network. The logic that decides what happens to each call is our own code, running on Cloudflare. Changing the greeting or who answers is a setting, not a support ticket.
What it shows
If you are paying for software that does not quite fit, it can often be replaced with something built around how you actually work. Ring 01443 805303 and you are on it. Talk to us about what you would like to replace.